United Kingdom - Hertfordshire, St Albans
AECOM is seeking a Senior Professional for our global IT Department. It is an EMEA IT Network Infrastructure role and will report in a matrix to the EMEA CIO and Director Global Compute Operations. The role is largely focused on ensuring that the AECOM EMEA compute infrastructure is secure, highly available, and meets performance standards and service levels for the global businesses. This person will oversee operational performance of our managed service providers and work with them to ensure continual improvements in operations and processes are achieved. S/he will be responsible for managing expectations for the delivery and demand of IT services to IT leadership (the VP, Ops internal customers). This person will work closely with key stakeholders to ensure successful deployments and implementations of technology and the smooth transition into operational steady state.
+ Ensure the high availability and performance of EMEA network environment including coordination and oversight during planned and unplanned infrastructure system outages.
+ Drive process and service improvement initiatives.
+ Oversee AECOM's IT disaster recovery (DR) plans. Coordinates and lead annual testing.
+ Ensure high degrees of service delivery from our managed service providers. Ensure service level agreements (SLAs) are met. Drive process and service improvement initiatives.
+ Participate in compliance activities to include tracking plans, coordinating testing and maintaining action plans for audits both internal and external.
+ Oversee all areas of network operations including, but not limited to, local area and wide area networking configuration, communications and telecommunications, data and voice networking systems, video teleconferencing services, as delivered by our managed services partners.
+ Manage the supply chain of computing equipment inclusive of desktop computers, physical and virtual, and peripherals for our global employees.
+ In coordination with the PMO as appropriate, plan and direct the installation, testing, and operation of existing/new IT services.
+ As needed, participate in client presentations and pursuits where technology is a key differentiator.
+ Work with Change Management to ensure all changes are properly vetted and approved before implementation
+ Provide regular communications and updates both on technical strategic direction and tactical technical delivery and performance.
+ Proactively seek out ways to mitigate risk within IT.
**Specific Skills Required:**
+ Technology breadth, experience in IT network architecture at enterprise level including;
+ Data Routing
+ Traffic Shaping
+ Complex Network Topologies
+ Cloud Migration
+ Experience of leading a team.
+ The ability to engage and motivate to get the best out of staff and lead a winning team.
+ Ability to work well with peers in a matrix structure.
+ Proven excellent customer service skills.
+ Experience in IT Service Delivery.
+ Outstanding written and verbal communication skills with the ability to present both technical and non-technical information to technical and non-technical audiences.
+ Experience in IT Service Delivery processes and procedures.
+ Capability to undertake Project Management of small projects or elements of larger projects.
+ Experience of influencing others including specialist peers, customers and external parties to achieve success of team objectives.
+ Demonstrate an analytical and systematic approach to problem solving of large or complex problems.
+ Full Clean driving Licence
**Person Specification (Behavioral Attributes):**
As a Network Manager, it is expected you will have the following attributes:
+ Strong leadership qualities with the ability to engage, encourage and act as a role model.
+ Ensure that all escalated issues are resolved appropriately
+ Ability to manage dispersed teams
+ Must have Excellent Communication Skills.
+ Be able to work on own initiative
+ Confident, Positive and Proactive attitude with the ability to delegate, influence, prioritize and deliver.
+ Ability to think globally and think AECOM.
+ Be expected to represent EMEA IT in a professional manor at any level.
+ Ability to effectively handle stress, pressures, and challenges
+ Facilitate problem solving and collaboration
+ To establish, develop and maintain credible working relationships with business contacts, being an ambassador for IT
+ To recommend opportunities, and to participate in the delivery, of activities that will improve overall customer satisfaction and ensure continuous improvement.
+ Safeguard - To operate ethically and with integrity, while prioritising safety and security in all that you do
+ Be decisive - Know how to prioritize, advocate focus and accountability
+ Be impactful - Use clear and frequent communications, drive execution and results.
+ Be client-focused - Be collaborative, innovative and strategic.
+ Be the role model - Lead by example, demand excellence, maintain safety and integrity as top priorities.
+ The successful candidate will be a hands-on, collaborative, technology-oriented leader and a strategic thinker, skilled in developing strategic plans and programs and accomplishing business objectives.
+ Minimum 8 years of progressively more challenging IT leadership roles. IT delivery experience highly preferred in a comparably complex and global company.
+ Experience in implementing technology to solve business problems in distributed, high labor environments. Architecture, Engineering and Construction (A/E/C) experience preferred but not required.
+ Technology breadth. Experience in IT infrastructure and applications development; ability to understand IT and client technical requirements.
+ Demonstrated 'thought leadership' related to technology and industry trends.
+ Proven teambuilding and influencing skills; unquestioned integrity; and the experience, confidence, and stature to effectively address needs and challenges of AECOM business leaders and clients.
+ A style that is forthright, receptive and persuasive throughout all levels of the organization.
+ A science, engineering, technology-related degree is desired. Other degrees such as finance would also be acceptable. Advanced studies preferred.
+ Cisco accreditation preferred
**Your benefits will include:**
Helping our employees achieve a healthy work-life balance is important to us. If you join AECOM, as well as receiving a competitive salary, you'll also have the opportunity to explore flexible working arrangements. Core benefits include 25 days' annual leave, company pension scheme, private medical insurance, life assurance and one paid annual professional institution membership fee. You can also choose from a wide range of flexible benefits to suit your lifestyle.
You'll also be able to give back to communities with up to two paid CSR days each year. Through our charity, The AECOM Foundation, you can volunteer to support children in developing countries. And if you're a member of the Reserve Forces you'll receive an additional 15 days paid leave for training commitments.
**What We Offer**
When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to 'make amazing happen' in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
**Job Category** Information Technology
**Business Line** Geography OH
**Business Group** Design and Consulting Services Group (DCS)
**Country** United Kingdom
**Position Status** Full-Time
**Requisition/Vacancy No.** 208280BR
**Clearance Required** No
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.