Night Shift NOC Engineers

Employment Type

: Full-Time

Industry

: Information Technology



ALTA is supporting multiple night shift NOC Engineer opportunities with a client based in Washington, DC.

Resources will be able to sit remotely due to COVID but be able to sit onsite once cleared.

Eligible resources must hold US Citizenship due to the federal program and have a current public trust.

For immediate interest, please email your resume to Beth Morris at bmorris@altaits.com.

Hours:

Sunday - Thurs: 12 am - 8 am
Tuesday - Saturday: 4 pm - 12 am

Duties:

  • Assist with the manage day-to-day activity of NOC employees or vendors to ensure proper service delivery in the critical business areas of Incident, Change, Service Level, and Problem Management.
  • Coach and mentor all subordinates on the execution of processes and procedures.
  • Ensure accurate time keeping of employees and contractual management of vendors
  • Responsible for personnel reviews and performance recommendations as necessary
  • Assist subordinate personnel with creating SNOW tickets to ensure accuracy, provide reports, and ensure proper escalation of incidents.
  • Act as an escalation point for critical recovery decisions.
  • Assist with oversight for the execution of all required change activities and participate in the existing change processes
  • Ensure proper reporting and classification of incident and change tickets.
  • Analyze performance and recovery time as it pertains to Incident Management. Account for all Service Level Agreements and Key Performance Indicators associated with service availability, performance, and response.
  • Ensure proper documentation is available for compliancy purposes.
  • Engage necessary personnel to address chronic issues identified by the Problem Management team.
  • Ensure continued progression to problem resolution occurs.
  • Act as the primary interface to the NOC and Service Desk customers and maintain a strong communication bridge between business partners.

Those successful in this position will have:


  • Experience with Incident management LAN/WAN/MAN and VoIP Network.
  • Understanding and experience with Trouble Ticketing Reporting tools (Service Now)
  • Assist with the managed a team in a Network Operation Center
  • Have extensive shift NOC support experience
  • IT management and project management experience
  • Microsoft Office, Microsoft Visio, PowerPoint, Microsoft Excel experience
  • Understanding of Syslog, SNMP, SolarWinds or equivalent Network Monitoring Tools, LAN/WAN, VoIP,


Job Requirements:
  • Monitor the network infrastructure using network monitoring system(s)
  • Develop network documentation and network standards documents
  • Resolve higher level network issues
  • Conduct network monitoring, remote management and maintenance activities for all network nodes
  • Maximize network performance by monitoring for network and application related problems and troubleshooting outages and performance issues
  • Responding to and troubleshooting customer issues
  • Utilize various network tools for monitoring and testing the network and associated devices
  • Report or resolve system related or network issues
  • Provide technical Tier 5 support for network problems and simulation of network issues
  • Supporting and deploying network infrastructures
  • Perform scheduled network/video maintenances
  • Provision customer network services on core equipment
  • Monitor the network infrastructure using network monitoring system(s)
  • Follow up on network/customer issues per Inteliquent procedures
  • Minimize both customer and core network downtime
  • Resolve problems affecting system and network performance
  • Troubleshoot network communications failures and bottlenecks
  • Evaluating and executing network maintenance activities
  • Deploy new services on the wireless network
  • Conduct diagnostic investigation of customer-impacting network issues and provide resolution to escalated issues

Launch your career - Create your profile now!

Create your Profile

Loading some great jobs for you...