Sys Infrastructure Sr Eng
Employment Type: Full-Time
Industry: Information Technology
Resp Qualifications PURPOSE This incumbent is responsible for leading the Infrastructure solution, implementation, and supporting the daily operations in the area of Microsoft products like Windows, 0365 suite of products, Active directory and VMware products. Responsibilities will include but are not limited to be the technical lead on all Windows, ESX and Storage environments to include application subject matter expertise on VMWare, Virtual desktops, Unified Communications, Imaging, Citrix and Exchange. This individual will be responsible for leading the day to day delivery and support of all FEPOC End User services infrastructures. Being the point of contact for End User Technologies. Implementing the hands-on, practical technology work needed to support solution delivery. This work involves applying systems integration, development, system design, maintaining, configuring, administering, project management and the coordination of service. The position requires strong troubleshooting, project management, and effective communication skills tocollaborate with other technical teams on complex infrastructure designs or difficult troubleshooting. SCOPE DATA bull This includes providing direction to the team and leading the installation, operation, function, availability, and maintenance of server hardware and software, systems and peripherals. The incumbent oversees all projects in the section and reports the status to the End Users Services manager either during 11 or weekly status reports. Perform other duties as specified by Manager. The support and management End User Technology platform and configuresmaintains storage in the SBPASC environment. Providing and supporting high system availability. Accountable for ensuring the current service level requirementsagreements (SLRSLA) are met. Provides daily support Monday through Friday, extended time may be required to meet project deadlines for system upgrades, project support and system emergency. Candidate must take on a leadership role on the team. Must be able to work flexible hours, which will sometimes include weekends and holidays. Position is subject to being 'on call' for after-hours support situations 24x7, 365. Travel between all CareFirst locations will be required day or night depending on need. PRINCIPAL ACCOUNTABILITIES Under the direction of the Manager of End User Services the incumbentrsquos accountabilities include, but are not limited to, the following ServerVirtualization Infrastructure Management This position39s primary responsibility is building a quality infrastructure solution and implementation, leading the efficient operation, development and administration of the corporate server infrastructure. Below is the skillset required 10+ Yearsrsquo Experience Infrastructure Engineer with hands-on experience. Extensive experience as primary engineer for Microsoft Exchange on-premises. Extensive experience as primary engineer for Microsoft Active Directory on-premises. Expert knowledge of Internet email delivery technologies and anti-spam techniques. Extensive experience with Identity and Access Management protocols and practices. 5+ Yearsrsquo Experience Experience managing ADFS and hybrid cloud identity. Experience managing Office 365 services including Exchange Online, Teams, InTune, and OneDrive. Experience managing Office 365 Exchange hybrid configuration. Experience using PowerShell and other automation tools. Experience managing virtual servers and networking. Experience managing endpoint configurations and security. Strong knowledge of TCPIP networking, routing, and security. Other Experience Adhere to standard service level agreements, for heartbeat and day-to-day support. Ensure that change management process is properly followed for environment changes. Interact with customers both internal and external at all levels to provide high-level of professional customer care for all clients. Exhibits poise and confidence when working with and communicating to our customers and vendors. Act as interface with all members of the IT infrastructure, Operations and Security team keeping management and peers informed, disseminate information as needed. Implement policies, procedures, and technologies as required to support the infrastructure. Independently resolves problems and support after-hour and weekend activities Providing customer service support to all customers internal external. Process and Technical Improvements and Automation Strong background in security best practices especially around credential and privileged access. Very strong verbal and written communication skills (Critical) Ability to facilitate technical requirements gathering and design sessions Collaborate and interpret business and technical needs Excellent attention to detail and quality work products (Critical) Strong customer service skills with internal and external customers (Critical) Must be able to perform assigned tasks with minimum supervision (Critical) Strong analytical and documentation skills Excellent time management. (Critical) Additional Skills Preferred Cloud IAAS management Virtual Desktop Infrastructure VMWare vSphere management Microsoft SCCM experience Mobile Device and Application Management Project Management Presentation skills Advanced knowledge of subject matter to be able to Interface with team members on an ongoing basis to ensure installed systems and applications are performing as required and meets the business objectives of the FEPOC. Must possess the skills to work with the less experienced Systems Engineers in interfacing with our internal and external customers. Creation of detailed project plans in support of assigned larger projects related to technologies required support End User Technologies.Takes the leadership role for the team39s assigned projects. On-call support and SME on Datacenter Techologu Assists the Principal Engineer in the evaluation and integration of complex, emerging server, network based and imaging technology, which aligns with business strategy and initiatives for internal as well as external customers. Expand technical and business knowledge through reading, research, on-the-job training, and classroom training. This position is also subject to being 'on call' for situations requiring immediate resolution. Travel to Datacenter, and facility to fix systems. This position is subject to a Level 6C security requirement which includes but is not limited to, information confidentiality, HIPPA, Sarbanes Oxley and code of conduct policies. SUPERVISORY RESPONSIBILITY Position has no direct reports but is responsible for taking the lead role on the team and providing less experienced Systems Engineers with direction and guidance. Overseeing and accountability for team projects. This includes mentoring and coaching the less experienced engineers. Will also lead Vulnerability remediation, Patching, remediate unsupported platform to supported version, systems upgrades or related projects, directing the work of other engineers. QUALIFICATION REQUIREMENTS Required bull College Degree or 8-10 years related work experience, or equivalent total experience. Candidate must have extensive experience in Windows Operating System Platform, VMWare ESXi, VxRail, EMC Storage, VDI, MS O365 product suites like Exchange, ProPlus, SharePoint, OneDrive, Citrix, Unified Communications (MS Teams, Video Conferencing Technologies), Imaging, Exchange, Active Directory and group policy. Candidate must have extensive experience and clear understanding of enterprise backup and restore technology, HA and Disaster Recovery technology. Complex understanding and experience with interoperability between Windows and network architecture issues. Candidate must have extensive experience in Data center technology problem resolution and tuning. Preferred MCSE (Microsoft Certified Systems Engineer) certification and two or more of the following certifications based on primary responsibility or related work experience MCSE (Microsoft Certified Systems Engineer) MCSA (Microsoft Certified Systems Engineer) MCITP (Microsoft Certified IT Professional) CCA (Citrix Certified Administrator) RHCE (Red Hat Certified Engineer) EMC Proven Professional VCP (VMware Certified Professional) Specialized skills Strong leadership skills a must along with following 10+ Yearsrsquo Experience Infrastructure Engineer with hands-on experience. Extensive experience as primary engineer for Microsoft Exchange on-premises. Extensive experience as primary engineer for Microsoft Active Directory on-premises. Expert knowledge of Internet email delivery technologies and anti-spam techniques. Extensive experience with Identity and Access Management protocols and practices. 5+ Yearsrsquo Experience Experience managing ADFS and hybrid cloud identity. Experience managing Office 365 services including Exchange Online, Teams, InTune, and OneDrive. Experience managing Office 365 Exchange hybrid configuration. Experience using PowerShell and other automation tools. Experience managing virtual servers and networking. Experience managing endpoint configurations and security. Strong knowledge of TCPIP networking, routing, and security. AbilitiesSkills Must be able to produce detailed, accurate technical documentation. Excellent written and verbal communications skills should include ability to read analyze and interpret technical procedures. Ability to write reports, correspondence and procedures. Very good organizational, interpersonal, analytical and presentation skills Self-motivated, adaptable to change and able to function effectively in a team environment Must be able to prioritize and manage time effectively as well as function with no supervision, under tight deadlines, and demonstrate initiative in problem solving Project management skills with resource, funding management and cost labor estimation. Ability to work independently and do research, test and document new software and hardware in support of CareFirstFEPOC, for service request, project assignments and corporate initiatives. LI-RT1 Department Department Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hire Range Disclaimer Actual salary will be based on relevant job experience and work history. Where To Apply Please visit our website to apply www.carefirst.comcareers httpwww.carefirst.com Federal DiscPhysical Demand Note The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes himher ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship
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