dcmetro | Knowledge Manager in Washington, DC

Knowledge Manager

  • General Dynamics Information Technology
  • 715 Gallatin St NW
  • Washington, DC 20011
  • Full-Time
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**Clearance Level Must Currently Possess:** No Active Clearance Required **Clearance Level Must Be Able to Obtain:** No Active Clearance Required **Suitability:** Agency Specific **Job Family:** Business Process Analysis **Job Description:** The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking a **Knowledge Manager** in **Washington, D.C.** The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements. Responsibilities The responsibilities for candidates in this role include, but are not limited to the following: + Develop knowledge sharing architecture, strategies and processes; ensure knowledge architecture is administered; deploy knowledge management programs, knowledge management and tools. + Support the deployment, management and extension of knowledge management programs within the organization. + Audit and maintain knowledge management programs. + Work with Service Desk teams to identify, design, develop and implement processes, procedures and reusable templates that support or enhance the knowledge management program. + Develop processes to ingest content into ServiceNow from all current sources + Coordinate and maintain content, tools and change management delivery channels within web based delivery environment. Ensure the latest tools are incorporated into the knowledge management programs. + Facilitates knowledge sharing and ensures consistency of understanding across business units. + Develops and integrates knowledge infrastructure and processes, plans, standards, reuse; + Develops training materials for the program on knowledge management processes and tools. + Locates appropriate knowledge management content within the company in order to enhance the delivery processes and to efficiently transfer knowledge to employees. + Assists in creating project plan, etc. for completing documentation. + Perform assigned tasks independently. Qualifications Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission? To qualify, you must meet these basic qualifications: + Four year degree with 1 year of experience or five years of previous hands on experience working with industry knowledge management programs, tools and techniques including developing knowledge management repositories. + Experience using ServiceNow knowledge management. + Understanding of ServiceNow role based access control for knowledge management. + Experience defining workflow requirements for ServiceNow. + Strong organizational skills; must be able to multitask, balance, and prioritize work without sacrificing attention to details. + Strong writing skills; must be able to intuit technical assumptions and compel SME input in a high-pressure environment. + Must be able to come up to speed on new project areas quickly as this role will grow quickly + Interpersonal skills for communicating and providing leadership and work guidance to less experienced personnel. + Excellent time-management and organizational skills. + Excellent written and oral communication skills. + Ability to work in a fast paced team-oriented environment. + Able to prioritize and drive to results with a high emphasis on quality. + Experience maintaining technical data and documentation. + Knowledge of ITIL Processes. It would be great if you also had: + Technical writing experience. + ITIL certification. **//# of Openings:** 1 **Scheduled Weekly Hours:** 40 T **elecommuting Options:** Telecommuting Not Allowed **Work Location:** USA DC Washington - 100 F St NE (DCC087) **Additional Work Locations:** For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. **THINK NEXT. NOW.** CSRA is tomorrow's thinking, today. To /\"Think Next. Now./\" is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results. We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens. Everywhere you look, CSRA is there. We're in our nation's infrastructure, in training and education, in cyber security, in serving veterans who served us-and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life. We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.