The Madison, a Hilton Hotel, a refined heritage property in the heart of Washington D\\.C\\. is seeking a talented leader as the Assistant Director of Front Office\\!
The **Assistant Director of Front Office** at **The Madison** is responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\\.
**What will I be doing?**
As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration \\(check\\-in/check\\-out\\), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
+ Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
+ Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
+ Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in\\-house guests
+ Initiate and implement marketing up\\-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
+ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
+ Run and complete daily reports, analyze data and make decisions based on data
+ Resolve guest issues and concerns to guest satisfaction
+ Recruit, interview and train team members
+ Must have hospitality experience in leadership role
+ Minimum 3 \\(three\\) years management experience and/or bachelors degree
+ Minimum 1 \\(one\\) year Hotel Front Office experience
+ Minimum expert level knowledge of Microsoft Office Word and Outlook
+ Ability to work 10 \\(ten\\) hours walking/standing with or without reasonable accommodation
+ Ability to work a flexible schedule including nights, weekends and holidays
+ Minimum 1 \\(one\\) year Hotel Front Office Management experience
+ Union experience
+ OnQ certification and working knowledge of OnQ
+ Luxury hotel experience
+ Proven track record ability to motivate and inspire team
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\\. Today, Hilton remains a beacon of innovation, quality, and success\\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\\. Specifically, we look for demonstration of these Values:
+ Hospitality \\- We're passionate about delivering exceptional guest experiences\\.
+ Integrity \\- We do the right thing, all the time\\.
+ Leadership \\- We're leaders in our industry and in our communities\\.
+ Teamwork \\- We're team players in everything we do\\.
+ Ownership \\- We're the owners of our actions and decisions\\.
+ Now \\- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Customer Focus
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\\-service hotels and resorts to extended\\-stay suites and mid\\-priced hotels\\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \\. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day\\. And, our amazing Team Members are at the heart of it all\\!
**Job:** _Guest Services and Front Office_
**Title:** _Assistant Director of Front Office \\- The Madison Washington DC_
**Requisition ID:** _HOT062VJ_