Information Technology Specialist

Employment Type

: Full-Time

Industry

: Miscellaneous



Summary

This position is located in the Department of Health And Human Services, Assistant Secretary for Preparedness and Response, headquartered in Washington, District of Columbia.

Additional selections may be made across the Department of Health and Human Services through this vacancy announcement.

This announcement has an applicant limit of 200. Once the first 200 applicants have been reached, the announcement will no longer be available to apply.

Learn more about this agency

Responsibilities

Serves as an Information Technology (IT) Specialist responsible for supporting, administering, and maintaining a variety of systems and applications that supports ASPR's mission, programs, and initiatives related to public health and medical emergency management and response. This duty includes providing advice to technical personnel who are responsible for the installation and maintenance of equipment and systems.

Serves as a member of a 24/7/365 technology support team with 24/7 email and phone availability.

Serves as an Information Technology (IT) Specialist responsible for supporting, administering, and maintaining the IT Environment (ITE) and its related systems managed within ASPR.

Performs a wide range of telecommunications work in a number of functional areas (data, voice, radio, and video equipment and systems) to include coordinating the objectives and plans of one or more specialized programs.

Oversees the security posture for one or more system(s) throughout the entire lifecycle.

Provides information and assistance to customers.

Communicates complex technical requirements to non-technical personnel.

Travel Required

25% or less - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential

13

Requirements

Conditions of Employment

  • U.S. Citizenship required
  • Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
  • Suitable for federal employment
  • Meet time in grade restrictions by the closing date of the announcement
  • Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
  • Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS 'E-Verify' System.
  • All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
  • All qualification requirements must be met by the closing date.
  • Financial disclosure statement may be required.
  • One-year probationary period may be required.
  • Qualifications

    Minimum Qualification Requirement:

    Must have IT-related experience demonstrating each of the four competencies:

    1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

    2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

    3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

    4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

    AND

    Have one year of specialized experience, equivalent to the GS-11 grade level in the Federal service that includes performing at least two of the following duties: 1) evaluating system performance data to identify and address inefficiencies; 2) providing oversight in the integration of information technology systems to ensure compliance with software and business requirements; and 3) providing guidance in the development and implementation of information technology policies and procedures.



    Documenting experience: In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the 'percentage of times' the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

    Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

    Education

    Additional information

    Travel, transportation, and relocation expenses may be paid: No

    Bargaining Unit Position: No

    Drug Screening Required: No

    Recruitment incentives may be authorized: No

    Student loan repayment incentive may be authorized.

    Annual leave for non-federal service may be authorized.

    Advanced pay for new hires (ATM) may be authorized.

    Special Hiring Authorities for Veterans - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/

    Special Hiring Authorities for Military Spouses - https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/military-spouses/

    People With Disabilities (Schedule A) - https://help.usajobs.gov/index.php/Individuals_with_Disabilities

    Career Transition Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp

    Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.

    If you are unable to apply online, please go to https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information for more information on our alternate application method.

    Read more

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with any interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

    Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

    For Competitive Merit Promotion and Veterans Employment Opportunities Act (VEOA) Applicants: The highest rated candidates will be referred to the hiring agency.

    For Noncompetitive Applicants: All qualified candidates will be referred to the hiring agency.

    Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

  • Information Systems/Network SecurityInfrastructure DesignNetwork ManagementOperations SupportOral CommunicationSystems Life Cycle
  • To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10818398 Read more

    Background checks and security clearance

    Security clearance

    Secret

    Drug test required

    No

    Position sensitivity and risk

    Noncritical-Sensitive (NCS)/Moderate Risk

    Trust determination process

    National security

    Required Documents

    Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes:

  • Your Resume You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume. Your resume must clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement and it must support your responses to the assessment questionnaire. For each position you must describe your duties, accomplishments, related skills, and responsibilities. Your resume must also include the day, month, and year that you began and ended for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Not providing this information may result in the lowering of your assessment score or an ineligible rating. For resume writing guidance, please visit the USAJobs Resource Center or view their video tutorial.
  • A complete Assessment Questionnaire (https://apply.usastaffing.gov/ViewQuestionnaire/10818398)
  • SF-50 (Notification of Personnel Action) - documentation supporting eligibility. If submitting a copy of your Notification of Personnel Action (SF-50), or equivalent, submit one that shows the effective date of your current position, the full performance level, career or career conditional tenure and status in the competitive service.
  • Other required supporting documents.
  • Other Supporting Documents: (Only Submit if applicable to you.)
  • College transcripts (if qualifying all or in part based on your education)
  • Veterans' Preference documentation: Discharged Veterans: If you are claiming 5 point preference, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from the armed forces that supports dates of service and discharge status; if claiming 10 point preference, an application for 10-Point Veterans Preference (SF-15) and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. Active Duty Members: Under the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011, if claiming 5 point preference, submit written documentation from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted with your application package.
  • CTAP/ICTAP Documentation A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; A copy of your SF-50 'Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.; A copy of your latest performance appraisal including your rating; and Any documentation from your agency that shows your current promotion potential.
  • PHS Commissioned Corps Personnel: You must provide a copy of your current personnel orders and/or other supporting documentation to be referred as CC.
  • Veterans Employment Opportunities Act (VEOA) documentation, if applicable. For more information, please go to https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/
  • Documentation supporting eligibility for non-competitive appointment, (severely disabled, eligible veterans, certain military spouses, etc.)
  • You are not required to submit official documents at this time; copies are sufficient.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


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