Description SAIC is looking for Technical Support in Washington, D.C. The candidate resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Responsibilities Include:Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.Respond to requests for technical assistance in person, via phone, and electronically.Diagnose and resolve technical hardware and software issues.Advise users on appropriate action.Follow standard deskside procedures.Log all deskside interactions and resolves issues; escalates issues as required.Identify and escalate situations requiring urgent attention to appropriate resource.Track and route problems and requests and documents resolutions.Qualifications Required Education and Experience:High School Diploma and 3 years of experience Must be able to obtain Public Trust Associated topics: desktop, help desk, information technology support, patient, pc, service, systems administrator, technical support, technician, technician iv
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.