CONTRACT2HIRE SQL Database Administrator
Employment Type: Full-Time
The applicant is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up-to-date with the software and hardware being supported.
Supports Relativity software, with the ability to triage and route calls to appropriate technicians Assists in maintaining and monitoring client environments Provides escalation support Creates and edits documentation of internal processes and procedures Communicates with customers as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages Coordinates and quality controls completion of work requests between case teams and Operations teams Provides hands-on support in Relativity, Brainspace and other litigation technology toolsets for a variety of requests, including: case creation; field and coding layout creation; strategic application of TAR and other analytics; advanced search design, implementation and validation; creation and support of document review and production workflows; privilege log design and management; complaint data and exhibit management Advises on and coordinate development of key specifications (e.g., data processing and exception handling) with case teams Contributes to departmental publications, presentations and documentation creation Identifies and implements process, reporting and documentation enhancements to improve service quality Consults with case team members on the use of customized litigation support apps and tools Assists with analyzing and testing new versions of software Supports the execution of special projects
Key Job Functions
Required Qualifications Significant administrator experience with Relativity Strong knowledge of field/choice management, search index creation and editing, setup and running of, structured analytics sets, advanced dt search format and ability to review terms for proper syntax Familiarity with Image Sets, OCR Sets and Conceptual Analytics setup including indexes Understanding of the electronic discovery reference model (EDRM) General knowledge of litigation support industry Experience supporting early case assessment steps to defensibly cull document volumes and identify potential gaps in data collections or incoming productions Proficiency with Windows operating systems and the Office product suite Ability to communicate effectively and tactfully both verbally and in written format to team members and technical/non-technical individuals Ability to demonstrate superior organizational skills with an acute attention to detail Ability to work effectively under pressure in time-sensitive situations and prioritize multiple projects with similar deadlines
Preferred Qualifications Relativity Certified Administrator certificate Relativity Certified User certificate Experience with basic scripting in XML, Java, HTML languages Experience troubleshooting applications and communicating results to support teams Significant experience managing multiple projects and priorities in a timely fashion, simultaneously with a high degree of accuracy, professionalism and client-service orientation
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