Employment Type

: Full-Time


: Miscellaneous

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Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 189-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank (WB); the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The WB is organized into six client-facing Regional Vice-Presidencies, several corporate functions, fourteen Global Practices and five Global Themes to bring best-in-class knowledge and solutions to regional and country clients. The WBG Strategy, endorsed by the Governors at the 2013 Annual Meetings, sets a framework to align all WBG activities and resources to the two goals of ending extreme poverty and building shared prosperity in a sustainable manner. To contribute to achieving the two goals, the WBG seeks to build on its comparative advantage and work with public and private partners to contribute to the global development agenda through dialogue and action on development challenges; support clients in delivering development solutions; work as one WBG leveraging the strengths of each institution; and help advance internal and external knowledge exchange and learning, including learning from client and citizen/beneficiary feedback. OPCS VPU Context The Vice Presidency for Operations Policy and Country Services (OPCS) plays a pivotal role in achieving the World Bank Group’s mission. OPCS assists frontline staff in delivering results to clients through sound operations policy and strong country support. OPCS develops and oversees the Bank’s operational policies for country strategies, lending operations, advisory services and analytical support, procurement, and environmental and social safeguards. It also serves as a link between the Operational complex and the Board of Directors on strategic matters and corporate priorities. OPCS provides advice and support to World Bank management and staff as well as hands-on assistance to help teams to leverage the Bank’s policies, processes, and risk management tools for our country clients.Working in OPCS helps World Bank professionals gain broad exposure to strategic operations issues and develop a deeper understanding of the business of the Bank. Some of the major initiatives OPCS is currently working on include: implementing a new country engagement model and a new operations risk framework; reforming environmental and social safeguards, and procurement; simplifying processes and procedures to help clients get faster results; and measuring client feedback and progress towards the Bank Group’s goals.OPCS’s 140 staff are organized in three departments:
  • Operations Policy and Quality (OPSPO) consolidates the corporate support and oversight of country strategies and all financing and advisory instruments and manages the Operations Help Desk;
  • Operations Standards, Procurement, Financial Management (OPSPF) is responsible for safeguards, procurement, financial management and anti-corruption policies and support to operations;
  • Operations Strategy, Risk, Results and Learning (OPSRL) focuses on overall Bank strategy; risk management in operations; support to the country directors’ and management communities; corporate-level results reporting; strengthening results and effectiveness throughout the institution; and operational learning. The OPSRL department is comprised of three units, each led by a Manager: i) Results (OPSRS) where this job is located; ii) Strategy, Risk and Country Community (OPSSR); and (iii) Learning (OPSLR).
  • The Results unit (OPSRS) is responsible for: (i) corporate-level results reporting through the IDA Results Measurement System (IDA RMS) and the WBG Corporate Scorecard; (ii) programs and initiatives aimed at strengthening outcome orientation and M&E quality of Bank operations (e.g., practical tools/resources and training); (iii) monitoring of corporate commitments (e.g., IDA policy commitments) and support to selected global/corporate priorities (e.g., SDGs, beneficiary feedback); (iv) co-chairing of the secretariat for the Results Measurement and Evidence Stream (RMES)—WBG-wide community of practice on results and M&E; (v) acting as corporate-level focal points and representing World Bank Management’s views before the Independent Evaluation Group (IEG) and external agencies carrying out reviews of WBG’s development effectiveness; (vi) the relations with the Board’s Committee of Development Effectiveness (CoDE), IEG and various stakeholders; and (vii) coordination with other multilateral and bilateral agencies under the international aid architecture (e.g., OECD, UN, MDBs), including the working group with Multilateral Development Banks (MDBs), on Managing for Development Results (MfDR) and the International Aid Transparency Initiative (IATI). Roles and Responsibilities OPSRL is seeking a dynamic and experienced manager to lead the department’s Results unit (OPSRS). The ideal candidate would have solid operational experience; a strong results focus and client orientation; strong analytical and leadership skills to steer the OPCS results team and the overall Bank effort towards a strategic and coherent vision for achieving results at the operational level; proven team-building and management skills; and the capacity and political acumen to work effectively on sensitive issues with senior management, the Board, IEG and different units across the whole WBG.The demands of this job will require strategic and innovative thinking, multidisciplinary perspectives, and the ability to multitask and deliver in a fast-paced and demanding environment, while effectively collaborating within OPCS and across the WBG institutions (e.g., Regions, Practice Groups (PGs), other institutional, governance and administrative (IG&A) departments, IFC, MIGA and IEG).The Manager will oversee a wide range of programs and provide leadership, including the following:
  • Business Management Responsibilities
  • Corporate Results Monitoring
  • In the context of the Bank’s twin goals, the SDGs, and the corporate commitments made through IDA and the IBRD capital increase, lead the corporate-level monitoring and reporting of aggregate results, including through the Bank and WBG Corporate Scorecards and the IDA Results Measurement System (RMS), in collaboration with relevant PGs and IG&As, as well as IFC and MIGA counterparts. 
  • Oversee the implementation and quality of Corporate Results Indicators for aggregation of project-level results.
  • Monitor the implementation progress of IDA policy commitments, in collaboration with DFI and IDA Special Themes focal points.
  • Take intellectual leadership in results-related dialogue with the shareholders, and in collaboration with DFI, prepare for semi-annual meetings with IDA deputies and the Board, as well as regular internal meetings with senior management. 
  • For each cycle of IDA Replenishment, develop/refine the RMS and contribute to the replenishment document, mid-term review report and retrospective report.
  • Coordinate the regular production of results briefs at the project/country/thematic levels and provide guidance and technical support to the operational complex (Regions/PGs).
  • Focus on Results and M&E
  • Identify innovate ways to reinvigorate the Bank’s results agenda, articulate intervention logic to outcomes, and incorporate risk-results trade-offs to ensure a robust outcome orientation at every stage of the cycle for individual operations and for country programs (e.g., developing strategic approaches, formulating tools, guidance, improved use of learning from evaluations).
  • Lead, in collaboration with the OPSPO department, development and updating of results and M&E training modules and delivery of various learning sessions to operational staff through e.g., the Results Academy and operations clinics.
  • Co-lead with the IFC counterpart the secretariat of the Results Measurement and Evidence Stream (RMES) and take intellectual leadership in shaping the RMES priorities and work program, with an objective of enhancing M&E skills and knowledge across the WBG institutions (World Bank, IFC, MIGA and IEG).
  • Undertake reviews of relevant operational documents to extract lessons and provide timely feedback to operational teams to further strengthen the results focus (e.g., program logic, results framework) to enhance development impact. Lead periodic reviews of the operational portfolio for select GPs and Regions to document how quality of M&E has been evolving over time.
  • External evaluations and development effectiveness reviews
  • Lead the corporate process to ensure consistent, strategic and constructive corporate responses to IEG evaluations which, in the process, strengthen learning from the evaluations and ensure adequate follow up while minimizing possible corporate risks. 
  • Manage corporate relations and coordinate the corporate response to various assessments and inquiries coming from representatives of Bank's shareholders (such as the Multilateral Organization Performance Assessment Network – MOPAN; UK Multilateral Development Review) so that the review results reflect an accurate picture of Bank’s strengths and areas for improvement, while managing potential reputational risks.
  • Substantively contribute to the discussions on IEG reports that are discussed with members of the Board, CoDE or CoDE Sub-Committees.
  • Transparency
  • Provide oversight to the monthly publication by ITS of Bank’s operational data in open format to the International Aid Transparency Initiative (IATI). Represent the World Bank at the IATI’s annual Members Assemblies.
  • Coordinate inputs to the assessment of IDA for the annual Aid Transparency Index (ATI) published by the transparency watchdog Publish What You Fund (PWYF).
  • Provide support and oversight as needed to the Citizen Engagement secretariat led by the Social Development GP, in particular on monitoring of beneficiary feedback indicators/mechanisms in projects. Represent OPCS at the external advisory/support group on citizen engagement.
  • People/Talent Management Responsibilities
  • Manage and build an effective team, including recruitment, performance evaluation and career development. 
  • Allocate tasks and responsibilities to staff members, balancing fit of individual skills/experiences and workloads, with professional interest and development needs (e.g., mentoring).
  • Resource Management Responsibilities
  • Manage the unit’s budget and be accountable for the development and maintenance of effective administrative and fiduciary controls for transactions and systems in the unit.
  • Partnership and Relationship Management Responsibilities (Internal and External)
  • Manage internal relationships and lead collaboration across the WBG institutions (with other OPCS departments, Regions/PGs, other IG&A units, IFC, MIGA and IEG).
  • Foster an environment of openness that encourages innovation and rewards knowledge sharing and dissemination.
  • Develop and maintain constructive partnerships with other development institutions (multilateral and bilateral) and civil society organizations, as relevant.
  • Represent the World Bank in relevant international fora, such as the MDB working group on Managing for Development Results (MfDR), IATI and OECD-coordinated meetings on development results, and collaborate in the effort to share knowledge and enhance coordination or develop a harmonized approach, as needed. 
  • Selection Criteria

  • PhD or master’s degree in relevant field/discipline (typically the successful candidate will have about 10 to 12 years of experience in positions of increasing complexity and responsibility). Previous managerial experience is desirable.
  • Strong results orientation in order to link macro and sector strategies as well as lending and non-lending services within a consistent development framework and intervention logic.
  • Solid experience in World Bank operations in achieving results on the ground in more than one world region, with the aim of strengthening country-led development processes. Experience in results measurement and evaluation will be an added advantage.
  • Sound understanding of the WBG strategic context, including the role of the Bank in the international aid architecture, thorough knowledge of Bank policies and procedures, and broad and deep understanding of the full range of the Bank’s lending and non-lending instruments and CPF products.
  • Strong analytical and integrative skills to tackle multidisciplinary issues and a proven ability to effectively lead programs with a strategic vision and strong operational focus. 
  • Outstanding interpersonal, diplomatic and partnership skills required for building and maintaining collaborative relationships across organizational boundaries, including experience in working across departments/VPUs and WBG institutions.
  • Ability to lead corporate level dialogue on a broad range of issues related to results and development effectiveness. Strong oral and written communication skills to present ideas clearly, concisely and persuasively, and communicate and defend difficult issues and positions to senior Bank management, IEG, shareholders and other external partners.
  • Superior level of resourcefulness, ability to work with considerable autonomy as well as willingness to work under pressure and through the whole spectrum of activities from the strategic level to the resolution of specific technical-level issues.
  • WBG Managerial Competencies: WBG Core Competencies:

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